Service Innovation & Improvement in Public Services

Number of Awards (1)

Overview

This award is open to State organisations/agencies/units and Government departments that have developed and deployed a Lean Strategy for service-wide innovation, improvement, productivity enhancement, and overall transformation. Their Lean Strategy must encompass both the Socio (Lean Leadership, Employee Engagement, Behaviours, Organisational Culture) and the Technical (Operational Excellence Systems & Methods, Lean Tools & Techniques, Problem Solving, Process Improvement, Waste Reduction, Productivity Increases).

The Judges will want to see evidence of an overall strategy that sets out your targets and how you plan to achieve them; evidence of daily, weekly, monthly, and annual improvements; and evidence of output, outcomes, and overall impact. Judges will want to know everything you have done/do/will do to achieve your strategic objectives, clearly identifying the development of a CI Culture across all areas and levels of the organisation. You must clearly detail what you have achieved so far and what you hope to achieve in the future on your ongoing Lean Journey.

When completing this Category's Entry Submission Template, entrants should pay particular attention to the following elements:

• Lean Strategy Development, Leadership, and Deployment
• Organisation/Agency/Unit-wide or Department-wide perspective and approach
• Operationalisation with Results, Improvements, Impact, encompassing:
  • service innovation and improvements
  • productivity enhancement
  • people, culture, and behaviour focus, advancement, and sustainability
  • capability development
  • digital innovation
• People Systems, Learning Systems, and CI Systems
• Future Planning